Website Terms + Privacy
Effective Date: July 1, 2020
Welcome to https://www.taylorrae.com.au/ and all associated websites and subdomains, included but not limited to https://www.taylorrae.biz and all extensions.

This Site is owned and operated by Eleven Eleven Group Pty Ltd ABN 24 634 455 011 trading as Taylor Rae (referred to in these terms as “Taylor Rae”, “we”, “us”, and “our”). We are a business coaching service providing our members with programs, courses, coaching, memberships, and such other information necessary for their participation in our services including the ability to sign up to our products and/or services and access to our Digital Products. Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels (“Terms”). These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).

CONSENT TO SITE TERMS
By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.

NO MINORS
By using the Site, accessing or purchasing any products or services, you warrant that:
a. you are over 18 years of age and have the legal capacity to enter into a legally binding contract;
b. have read and accepted these Terms; and
c. will comply with these Terms.

CHANGES TO THESE TERMS
We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services. If at any time you choose not to accept these Terms, you should not use this Site.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

INTELLECTUAL PROPERTY
The Site, products and services contain intellectual property owned by us and/or by third-parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the products and/or the services and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site, the products and/or services or the Content.

No Commercial Use
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, our products and/or services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms.

Free or paid content
Where you download or purchase our digital products (including checklists, templates, guides, ebooks, workbooks, video or audio content) (Digital Products) you are granted a non-exclusive, non-transferable, limited licence to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without Our express written consent. We reserve the right, in our sole discretion, to accept or refuse to provide the products and/or services to you at any time for any reason.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.

LINKS TO OTHER WEBSITES
Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.

PRIVACY
These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed here. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

CREATING AN ACCOUNT
To place orders and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure.

We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

DIGITAL PRODUCTS
Upon purchase of a downloadable product from this Site, you will receive an email with a link to complete the purchase of your product including, where applicable, a direct download for your product.

Products may be available on this Site without a need to purchase or download them. You agree and accept full responsibility and risk for downloading and using these products. You agree that you will indemnify and hold harmless, Taylor Rae and all our related entities and personnel, against liability for any harm or loss caused by the downloading and use of these products.

You agree that it is your responsibility to ensure that you have the appropriate programs and hardware available to access and use the downloadable products and that this is not a reason for which we can offer a refund.

REFUNDS FOR ONLINE DIGITAL PRODUCTS
Due to the nature of digital products, any orders received and processed by us for digital products available to be purchased online, has a strict no refund policy. Where we send the wrong digital product we will send you the correct digital product and where the link provided to download is not working, we will send you the digital product direct or via a revised link at no extra cost.

Courses
Course Fees are non-refundable except as required by law or in Our sole discretion. We do not provide refunds simply because Your situation has changed or You have changed Your mind. Fees may be refundable provided certain criteria, as determined by Us and set out below, are met and in Our sole discretion as long as cancellation occurs within the first [14] days of the Course.

Criteria for Course Cancellation Approval
For courses purchased for $200 or less: a refund may be requested following the below steps:

● Evidence of attempting to commence Course Work to support that you actively participated in the program/course.
● Any other evidence to support the output of any course work and your active participation.

We will NOT refund where you have failed to submit your request within [14] days of purchase. There are no refunds after [14] days of purchase and you will remain responsible for all Course Fees due regardless of whether you choose to complete the Course.

We will inform you within 14 days of receipt of your request whether a refund is applicable and where we have determined that a refund is due, we will organise prompt payment via our payment provider.

Exclusions: Any Sale Items or Bundles are non-refundable as per the information listed on the sales page. Once purchased, no refunds are available due to the nature of the sale.

PRICES AND PAYMENT
All prices are in United States Dollars (USD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you. If you’ve purchased one of our programs, courses, or other products and/or services, it will be charged at the price in force at the time a customer’s order is validated.

We reserve the right at any time to modify or discontinue the program, course, product and/or service without notice at any time. We shall not be liable to you, or to a third-party for any modification, price change, suspension or discontinuance of the program, course, product and/or service.

We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

We offer visitors who want to purchase from our Site the option to pay for the products and / or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.

ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other computer device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

INFORMATION AND ADVICE
Our Site may have articles and content that is of a general nature and is not intended to constitute or replace professional advice for individual or specific situations and does not take into account your specific needs or circumstances. The information contained on the Site is not a substitute for obtaining advice specific to your circumstances from a qualified professional. We do not accept responsibility for determining whether our products and/or services are appropriate for you, We reserve the right to deny service and refund the cost of that product and/or service for any reason including where we believe that the product and/or service would be dangerous or would not be appropriate for you, or we believe that further professional advice should be sought.

We do our best to ensure that the colours of any products are accurately displayed, please note, that on occasion the colour on our Site may seem different, depending on the device you use this can be for a number of reasons which are outside of our reasonable control, and may not accurately reflect the colour of the product.

By referencing or referring to anything on our Site including products or services, programs, courses, any processes or other information, this does not constitute or imply our endorsement, sponsorship or recommendation in any way.
You acknowledge and agree that we have not and do not make any representations as to the financial benefits, future income, sales volume or potential profitability or loss of any kind that may be derived as a result of your use of this Site, programs, courses, products and / or services.

NO GUARANTEES
Our role is to support and assist you in reaching your goals, we cannot guarantee that undertaking any coaching, participating in any programs, courses or using our products and/or services will ensure success. Any success you gain, will be dependent on your own efforts, commitment, motivation and intent to follow through. Under no circumstances, can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s individual success is completely dependent on their background, dedication, drive and motivation to succeed as well as many other additional factors. You acknowledge and agree that when you purchase any program, participate in any coaching or purchase a product and /or service, that results may vary as there are too many variables to guarantee success. Any client reviews, statements or examples advertised or available on our Site or via any content we communicate with you (including any newsletter, social media or other advertising), are merely examples of what can be possible.

PERSONAL RESPONSIBILITY
By participating in any programs, courses, purchasing any products or services or otherwise using our Site, you acknowledge you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgement before applying anything you have gained or learned from your use of this Site, purchase of products and/or services or participation in any programs or courses, taking into account your own personal circumstances.

EVENTS
We may, from time to time, run events. You consent that we may capture (including by photograph or video) any participation in any type of event that may be run by us. You acknowledge and agree that we have the ability to use content captured at these events at our Sole discretion, including to advertise or promote the business.
You may be required to specifically sign a waiver or consent form to acknowledge your acceptance of these terms and that may be required to agree to other Additional Terms in order to participate in the event.

SUBMITTING CONTENT TO SITE AND SOCIAL MEDIA
We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments, you represent and warrant that:
a. you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);
b. give us permission to post or otherwise use that feedback on our social media or other channels;
c. you waive any and all existing and future moral rights (as defined in the Copyright Act 1968(Cth) in the content you provide us;
d. the content does not violate these Terms; and
e. you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains:
a. libelous or otherwise unlawful, abusive or obscene material;
b. attacks our employees or another contributor;
c. contains material that discloses your personal information; or
d. is unrelated to the post or content to which you have reviewed or commented on.
Our Site and social media channels may feature user reviews of the products and/or services as well as blogs by guest bloggers, these reviews and content of the guest blogs in no way represent the views or opinions of Taylor Rae or its owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the user or guest blogger.

COMPETITIONS
We may from time to time run competitions through this Site and / or through our social media channels. Your participation in those competitions is subject to these Terms and any terms and conditions that are specific to each competition.

TESTIMONIALS
On our Site we present real life examples and insights of other people’s experiences for illustration purposes only and any results personally achieved are due to the individuals themselves. These testimonials show users what can be possible but are not intended to represent or guarantee that any current or future users of our programs, courses, products and/or services will achieve the same or similar results.

PROHIBITED USE
In addition to any other prohibitions, you must not, under any circumstances use the Site or its content:
a. for any unlawful purpose;
b. to solicit others to perform or participate in any unlawful acts;
c. to violate any international, federal, or state regulations, rules, laws, or local ordinances;
d. attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site;
e. hack into any aspect of the Service; corrupt data; cause annoyance to other users;
f. infringe upon the rights of any other person's proprietary rights;
g. send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
h. attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.

WARRANTIES AND DISCLAIMERS
This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by law we make no representations or warranties about our Site and / or the programs, courses, products or services including that:
a. they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
b. access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or
c. there is no possibility of failure to store communications or other data.
The use of any programs, courses, products and/or services, requires personal choices and/ or actions that are unique to the individual and any reliance on the content made available on our Site, through our programs, courses, products and/or services are at your own risk.

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

OUR RIGHT TO BE INDEMNIFIED BY YOU
To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

ADDITIONAL TERMS
Where you have selected to enter into a further agreement, relationship or contract with us beyond this Site, including by purchasing products or services which require this, we will issue you with Additional Terms. These Additional Terms together with these Terms will form the agreement between the parties (Agreement).

BREACH AND TERMINATION
The agreement constituted between us by your use of the Site may be terminated:
a. where you breach any provision of these Terms; or
b. at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

SEVERABILITY
If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

CEASING OUR WEBSITE
We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

ASSIGNMENT
We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

ENTIRE AGREEMENT
These Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

GOVERNING LAW AND JURISDICTION
All Terms shall be construed in accordance with and governed in all respects by the laws of the State of Victoria, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

Terms & Conditions of Course Purchase
Overview
Terms & Conditions of Use by Eleven Eleven Group Pty Ltd ABN 24 634 455 011 trading as Taylor Rae (‘We’, ‘Us’, ‘Our’).
Please read these Terms and Conditions (‘T&Cs’) carefully prior to purchase, use or access of any of our products, including our online courses (‘Course’). These T&Cs along with Our Website Terms and Conditions, and Our Privacy Policy (‘the Terms’), apply to all Website visitors, subscribers, clients, customers and all other users of the Website (“user”, “you” and “your”) and set out the information relating to your use and enjoyment of the Course.

These Terms are a legal agreement between You and Us, and by purchasing access to this Course, You agree to be bound by these Terms.

By using this Website, accessing or purchasing any products or services, you warrant that:
a. you are over 18 years of age and have the legal capacity to enter into a legally binding contract;
b. have read and accepted these Terms; and
c. will comply with these Terms.

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Website. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Website and services. If at any time you choose not to accept these Terms, you should not use this Website or access the Course.

By remaining on this Website and your continued use of this Website and the Course is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” where such an option is made available to you during your use of the Website. If you’re uncertain about the Terms or anything else on our Website, please don’t hesitate to contact us before completing any purchase.

Course Access and Fees
The Course is owned and provided by Us and these T&Cs set out how you are allowed to access and use Our Course.
You may apply to access the Course by completing the application form and paying the Course fee on Our website https://www.taylorrae.com.au/ (“Website”). You agree to provide accurate, current and complete information about yourself as requested or directed on the Website, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Course access if We suspect that such information is inaccurate or incomplete.

Your Course commences when Your application has been accepted by Us, or a date specified on our Website and You pay the price as displayed on Our Website and in accordance with these T&Cs (“Course Fees”).

We may review and approve or deny Your Course application at Our sole discretion.

Your Course continues until terminated in accordance with these T&Cs.

If you opt to pay in instalments, you must pay the initial payment on the date of purchase and the balance will be deducted automatically on a monthly basis, until the total fees are paid in full. Where you opt to pay in instalments, you must inform us immediately if Your payment details change. If payment is declined, your access to the Course will be suspended until payment has been updated and You must pay all monies due. Except as set out in the Refund Policy, you cannot cancel or avoid the monthly payments.

Method of Payment
You will pay Us the Course Fees in full upfront or by instalment payments as set out on our Website:
a. by electronic funds to an account nominated by Us or by any other method nominated by Us; and
b. on the date that the Fees become due.

Where you elect to pay in instalments, you authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or We may revoke your access to the Course. You remain liable at all times for all outstanding payments including any costs incurred by Us trying to recoup the outstanding Course Fees such as debt collection agency costs, including any legal costs on any Course Fees that remain outstanding.

Refund Policy
The Course Fees are non-refundable except as required by law or in Our sole discretion, or as set out in these T&Cs. We do not provide refunds simply because Your situation has changed or You have changed Your mind. 

Fees may be refundable provided certain criteria, as determined by Us and set out below, are met and in Our sole discretion as long as cancellation occurs within the first [14] days of the Course.

Criteria for Course Cancellation Approval
For courses purchased for $200 or less: a refund may be requested following the below steps:

● Evidence of attempting to commence Course Work to support that you actively participated in the program/course.
● Any other evidence to support the output of any course work and your active participation.

We will NOT refund where you have failed to submit your request within [14] days of purchase. There are no refunds after [14] days of purchase and you will remain responsible for all Course Fees due regardless of whether you choose to complete the Course.

We will inform you within 14 days of receipt of your request whether a refund is applicable and where We have determined that a refund is due, We will organise prompt payment via our payment provider.

If We determine in our sole discretion, based on the material you have provided, your request for cancellation of the Course, your Course will cease and you must immediately cease using and destroy any materials provided to you in the Course.

Course Entitlements, Benefits and Complaint Procedures

Course entitlements
During your Course, We will provide You with certain Course Entitlements, in our Sole discretion, that may include but are not limited to video, audio, lessons.

You Consent to receive electronic communication including by email, SMS or announcement, including but not limited to communications for the Course or for marketing purposes.

You are granted access to this Course until such time as these Terms are terminated or the Course is taken down. If the Course is taken down, We will provide you with [30] days notice.

Benefits
From time to time we may also provide You with certain benefits that may include products, classes, workshops or other courses, in Our sole discretion. We cannot guarantee the duration for which these Benefits will be available for.

During your Course, you may also be invited to participate in our online group, in order to be admitted and retain access to the online group, you will be required to comply with the online group rules, including the rules provided by the platform which hosts the group. Where you breach the online group rules, your access will be removed and depending on the severity of your breach of the rules, your Course may also be cancelled. We reserve the right to cease this group with [7] days notice.

Complaints Procedure
The parties acknowledge and agree that the process set out below will apply to any complaints and both parties agree that they must not engage in any communications or behaviour with any third party (public or private), including but not limited to social media channels designed to be derogatory or negative of the other party.

We are committed to providing a high standard of service. If you have any concerns or are dissatisfied with the service You have received and wish to raise a complaint, then please submit Your by emailing hello@taylorrae.com.au.

Any complaint submitted in accordance with the provision set out immediately above must include the following information at a minimum:
a. Your name;
b. the email address You used to apply for the Course;
c. details of Your concern or complaint;
d. details of what You would like Us to do to resolve the matter; and
e. copies of any relevant correspondence.

We will provide You with an acknowledgement of Your complaint within 3 business days of receipt. We will aim to resolve Your complaint within 14 business days of receipt. If We are unable to address the complaint within 14 business days, then We will write to You to explain what is happening with Your complaint.

Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State or Territory in Australia where We are located.

Intellectual Property Rights and Testimonials

You agree that:
 We retain ownership of all Intellectual Property Rights (including Moral Rights) in the Course Materials.

To the extent required for participation in the Course, You are granted a non-exclusive, non-transferable, single use, limited licence to access and use the Course Materials for your own personal use and:

i. it may only be used for the purposes set out in the Terms, as part of your access to the Course;
ii. You will not modify the Course Materials;
iii. You will note copy the Course Materials or in any way cause the Course Materials to be copied or shared;
iv. You may not assign or transfer your membership of the Course to any other person without Our express written consent; and
v. You will not sub-licence, publish, sell, or otherwise provide it or allow it to be used by third parties.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Course Materials in any manner whatsoever except as authorised by us.

Your use of the Course Materials may also be subject to Our Website Terms and Conditions and Privacy Policy.
In addition to any other legal rights and remedies, We reserve the right to remove access to the Course and Course Material without refund and to pursue all legal remedies if you infringe our intellectual property rights.

Where You have provided testimonials (in any format), We may use those testimonials to refer to You in Our websites, and other media (including social media channels) for the sole purpose of promoting Our Course.

For the purposes of these Terms, ‘Course Materials’ means all tools developed and/or utilised by Us in provision of the Course, including, without limitation, programs, course content, classes, workshops, digital products (including ebooks), webinars and videos.
2. Termination

Method of Termination Terms and Consequences
We may terminate these Terms with immediate effect, by giving You written We may terminate these Terms with immediate effect, by giving You written notice if:

a. You do not pay the Course Fees when due;
b. You fail to comply with any of the provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms;
c. You infringe Our intellectual property;
d. engaging in conduct injurious or potentially harmful to Our reputation;
e. disclosing Confidential Information without consent.
f. You fail to conform or abide by Our applicable rules, policies or procedures;
g. Your actions are contrary to Our interests; or
h. We consider that mutual trust and/or confidence no longer exists.

If We terminate Your Course, We may, but are not obliged to refund any prorated balance of the Course Fee already paid by You and access to the Course will be immediately terminated.
Confidentiality
We will not disclose any information you provide except as set out in these Terms. It is a condition of participating in the Course that you agree to respect the privacy of other Course participants and Our confidential information. Accordingly, unless you have a Course participant’s prior written consent you will keep confidential at all times, any information shared by a Course participant. Additionally, you must not under any circumstances, share any details in the content of the Course as the content contains our intellectual property including templates, workbooks, processes, forms and other information. You acknowledge and agree that you will not share the information provided to you as part of the Course with anyone other than Us or the Course participants.
However, these obligations of confidentiality do not apply to any disclosure that:

Allowable Disclosures
Disclosure for the purpose of performing the Terms or exercising a party’s right under the Terms.
Disclosure that is required by Applicable Law.
Disclosure that relates to Confidential Information which is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction and without breach of any obligation of confidence.
Prohibited Use
In addition to any other prohibitions, you must not, under any circumstances use the Website or its content:
a. for any unlawful purpose;
b. if you or your business in any way competes with Our business;
c. to solicit others to perform or participate in any unlawful acts;
d. to violate any international, federal, or state regulations, rules, laws, or local ordinances;
e. attempt to change, remove, deface, hack or otherwise interfere with this Website or any material or content displaced on the Website;
f. hack into any aspect of the service; corrupt data; cause annoyance to other users;
g. infringe upon the rights of any other person's proprietary rights;
h. send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
i. attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
Disclaimers, Warranties and Indemnities
You and We agree that:
a. The Website, Course and Course Material is provided on an ‘as is’ basis;
b. You use the Website and Course at your own risk;
c. You are responsible for maintaining the security of your account and access to the Website and Course including by maintaining the security of your password and account log in details;
d. We cannot guarantee and We do not promise any specific results from participation in the Course.

Any success you gain, will be dependent on your own efforts, commitment, motivation and intent to follow through. Under no circumstances, can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s individual success is completely dependent on their background, dedication, drive and motivation to succeed as well as many other additional factors. You acknowledge and agree that when you purchase any program, participate in any coaching or purchase a product and /or service, that results may vary as there are too many variables to guarantee success. Any client reviews, statements or examples advertised or available on our Website or via any content we communicate with you (including any newsletter, social media or other advertising), are merely examples of what can be possible.
We and Our directors, agents or associates shall not be responsible or liable for any loss or damage resulting from Your Course, except as expressly permitted by law and as set out in these T&Cs.

You will indemnify Us against all loss, cost, damage or expense (including Our legal costs and associated costs of investigations and enforcement) directly or indirectly related to Your breach of these T&Cs.

Without limiting this clause, We will not be liable to You for any liability or claim of any kind arising directly or indirectly (whether under statute, contract, tort, negligence or otherwise) resulting from:

a. the use or inability to use the Course;
b. Your failure to maintain the security of your account;
c. statements or conduct of any third party; or
d. Your reliance on the recommendations and suggestions of any third party or Course participant.
Privacy Policy
When You apply for Your Course, We will require You to provide Us with certain personal information about You; this may depending on the nature of the Course, include information about your health and finances. Your privacy is extremely important to Us and We take your privacy seriously. We will only use the personal information provided by You to Us strictly for the purposes of providing You with Our Course services and to market to You with Your consent. Where You wish to withdraw Your consent, You can unsubscribe within the body of any email We send or inform Us via email. We will disclose and deal with Your information in accordance with Our privacy policy which You can access at any time here.
Electronic Communications and Electronic Signatures
These Terms will become binding when You agree to these Terms, including by clicking “I consent” or “I agree” or similar, or by purchasing and/ or commencing the Course.
Validity
Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.
Ceasing our Website

We have the right to discontinue this Website. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Website, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Assignment
You cannot assign these Terms or otherwise deal with the benefit of it or a right under it without Our prior written consent. We may assign or novate the Terms or otherwise deal with the benefit of it or right under it without Your consent.

Entire Agreement
These Terms constitutes Our entire agreement with You about the subject matter and supersedes all previous agreements, understanding and negotiations on that subject matter.

Governing Law and Jurisdiction
The formation, construction, performance and enforcement of these Terms will be in accordance with the laws in force in the State or Territory in Australia in which We are located. You and We submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

Terms & Conditions of Memberships
1. Overview

1.1 This agreement sets out the terms and conditions (“Terms”) that govern your access to and participation in our membership program (“Membership”) facilitated and run by Eleven Eleven Group Pty Ltd ABN 24 634 455 011 trading as Taylor Rae (“Taylor Rae”, “We”, “Us”, or “Our”).

1.2 These Terms are a legal agreement between you (“You” or “Your”) and Us, and by completing the online application form and paying us to join our Membership as a member, You agree to be bound by these Terms, so it is important that You read these Terms carefully before applying.

2. Membership

2.1 You may apply to become a member by completing the application form on Our website https://www.taylorrae.com.au/ (“Website”).

2.2 You agree to provide accurate, current and complete information about yourself as requested or directed on the Website, and to promptly update this information to maintain its accuracy. We have the right to suspend or terminate your Membership if We suspect that such information is inaccurate or incomplete.

2.3 Attendance and participation in the Membership is open only to persons aged above 18 years and You must have the necessary power and authority to enter into these Terms.

2.4 You acknowledge and consent that part of your Membership includes recording (in audio and/or video format) your participation in the Membership, where you may feature prominently. These recordings are for the purposes of providing the Membership and for us to use in our promotional material to market the Membership. You acknowledge and agree to our use without restriction, including but not limited to our ability to use, modify, alter, publish, reproduce or distribute such recordings.

2.5 Your Membership commences when Your application has been accepted by Us and You pay the price as displayed on Our Website and in accordance with these Terms (“Membership Fees”).

2.6 We may review and approve or deny Your Membership application at Our sole discretion.

2.7 Your Membership continues until terminated in accordance with these Terms.

2.8 To access the Membership and use the services, you are required to create an account and in doing so, you must give us accurate information including your name, your business name (if applicable), address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information You provide during the account set up process is accurate and correct at the time you provide the information and that You’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account so keep your account password secure.

2.9 We reserve the right to:

a). limit the number of applicants and subscriptions; and/or

b). suspend or cancel your account at any time, at our sole discretion, including if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation.

Membership Fees

Annual subscription

2.10 You will pay Us the Membership Fees as advertised on our Website in full upfront and the subscription will renew automatically at the end of twelve (12) months and Your debit/credit card will be charged the Membership Fee stated on the Website at the time of renewal. Please note that renewal pricing may differ to your initial price.

Monthly subscription

2.11 Where you have selected a monthly option, You will pay Us the Membership Fees as advertised on our Website and the subscription will automatically renew each month on the anniversary of Your joining the Membership program and your debit/credit card will be charged the Membership Fee. Membership Fee amount may change on renewal of your subscription.

2.12 If You do not pay Us any portion of the Membership Fees when due Your Membership may be cancelled, suspended, or You may be refused Membership entitlements and benefits until all outstanding amounts are paid.

2.13 You must inform us immediately if Your payment details change. If payment is declined, your access to the Membership will be suspended until payment has been updated and You must pay all monies due.

2.14 We reserve the right to increase our Membership Fees in our sole discretion, however, where you have purchased a subscription to our Membership prior to the Membership Fee increase, the initial price you purchased at will remain the same. If however you cancel your Membership and decide to purchase a new Membership subscription, you will incur the increased price.

Cancellations and Refunds

Annual subscription

2.15 If You would like to cancel Your annual Membership, You may do so at any time. You must provide at least 14 business days written notice prior to your renewal date to prevent the automatic renewal of the Membership. We do not provide trial periods and the Membership Fee is non-refundable except as required by law. We do not provide refunds simply because Your situation has changed or You have changed Your mind. If You are not 100% sure about a 12 month commitment, We suggest You consider Our monthly subscription and upgrade to Our annual subscription at any time.

Monthly subscription

2.16 If You would like to cancel Your monthly Membership, You may do so at any time. You must provide at least 5 business days written notice prior to Your renewal date to prevent the automatic renewal of the Membership. Once cancelled, You will not be charged following that date. If You fail to provide sufficient notice or no notice, you will incur a Membership Fee for the next billing cycle which is non-refundable. We do not provide refunds simply because Your situation has changed or You have changed Your mind.

2.17 Due to the nature of digital products, any orders received and processed by us for digital products available to be purchased online, has a strict no refund policy. Where We send the wrong digital product We will send you the correct digital product and where the link provided to download is not working, We will send You the digital product directly or via a revised link at no extra cost.

3. Membership Activities

Membership Benefits/ Entitlements

3.1 During your Membership, We will provide You with certain Membership entitlements and benefits, including but not limited to coaching, retreats and documents as advertised on Our Website and/or as otherwise notified from time to time. Note however, Membership Fees are payable irrespective of whether You use Your Membership entitlements or benefits. We cannot guarantee the duration for which these entitlements and benefits will be available for.

3.2 Where Membership Benefit and Entitlements incorporate scheduled coaching services, a minimum of [48] hours notice is required for reschedule, otherwise the Benefit is forfeited.

3.3 Our Membership entitlements may include third party services and content, however, to the extent You opt to use such entitlements, You agree that we cannot guarantee the accuracy or quality of such third party services or content and shall not be liable for such third party services and/or content.

3.4 You are granted access to the Membership until such time as these Terms are terminated or the Membership is taken down. If the Membership is taken down, We will provide You with [30] days notice.

3.5 During Your Membership, you may also be invited to participate in our online group, in order to be admitted and retain access to the online group, you will be required to comply with the online group rules, including the rules provided by the platform which hosts the group. Where You breach the online group rules, Your access will be removed and depending on the severity of Your breach of the rules, Your Membership may also be cancelled. We reserve the right to cease this online group with [7] days notice.

Complaints Procedure

3.6 We are committed to providing a high standard of service. If You have any concerns or are dissatisfied with the service You have received and wish to raise a complaint, then please submit Your complaint through Our Contact Us Form, which can be accessed.

3.7 Any complaint submitted in accordance with clause 3.5 above must include the following information at a minimum:
a). Your name;
b). the email address You used to apply for the Membership;
c). details of Your concern or complaint;
d). details of what You would like Us to do to resolve the matter; and
e). copies of any relevant correspondence.

3.1 We will provide You with an acknowledgement of Your complaint within 3 business days of receipt. We will aim to resolve Your complaint within 14 business days of receipt. If We are unable to address the complaint within 14 business days, then We will write to You to explain what is happening with Your complaint.

3.2 Any dispute that cannot be resolved will be submitted for mediation in accordance with and subject to The Arbitrators and Mediators Australian Mediation and Conciliation Rules.

Prohibited Membership Use

3.3 In addition to any other prohibitions, you must not, under any circumstances use the Membership, the Membership entitlements or benefits, the Website or any thing or any content provided to you through out, in the course of or because of the Membership:
a). for any unlawful purpose;
b). to solicit others to perform or participate in any unlawful acts;
c). to violate any international, federal, or state regulations, rules, laws, or local ordinances;
d). attempt to change, remove, deface, hack or otherwise interfere with this Website or any material or content displaced on the Website;
e). hack into any aspect of the Service; corrupt data; cause annoyance to other users;
f). infringe upon the rights of any other person's proprietary rights;
g). send any unsolicited advertising or promotional material, commonly referred to as “spam”; or
h). attempt to affect the performance or functionality of any computer facilities of or accessed through the Website or Your Membership.

4. Intellectual Property Rights

4.1 In relation to the Membership Materials:

a). We retain ownership of all Intellectual Property Rights (including Moral Rights) in Membership Materials;
b). the Membership services to the extent they contain Membership Materials, You are granted (subject to You paying Membership Fees) a limited right to use Membership Materials and:
i. it may only be used for the purposes set out in the Terms, as part of Your Membership;
ii. You will not modify the Membership Materials; and
iii. You will not sub-licence, publish, sell, or otherwise provide it or allow it to be used by third parties; and
iv. where You have provided testimonials (in any format), We may use those testimonials to refer to You in Our Websites, and other media (including social media channels) for the sole purpose of promoting Our Membership.

4.2 For the purposes of this clause and the Terms, (“Membership Materials”) means all tools developed and/or utilised by Us in performing the Membership services, including, without limitation, programs, Membership content, workshops, digital products (including ebooks), webinars, audio and videos.

Intellectual Property Right Consent and Indemnity

4.3 You represent and warrant that you are the owner of the intellectual property rights in any content You provide to Us (Member Content) or that you have a license to use and distribute the Member Content. You will indemnify Us against any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of any breach of intellectual property rights (including third party intellectual property rights) from Our use of the Member Content.

4.4 By submitting your application and participating in our Membership, you grant us a non-exclusive, irrevocable, royalty-free, perpetual license to use, modify, adapt, reproduce or communicate, your Member Content to the extent required to provide the Membership.

5. Termination

5.1 We may terminate the Terms with immediate effect, by giving You written notice if:

a). You do not pay the Membership Fees when due;
b). You fail to comply with any of the provisions of these Terms or otherwise breach any undertaking, warranty or obligation under this agreement;
c). engaging in conduct injurious or potentially harmful to Our reputation;
d). disclosing Confidential Information without consent.
e). You fail to conform or abide by Our applicable rules (including online group rules), policies or procedures;
f). Your actions are contrary to Our interests; or
g). We consider that mutual trust and/or confidence no longer exists.

5.1 If We terminate Your Membership, We may, but are not obliged to, refund any prorated balance of the Membership Fee already paid by You.

6. Disclaimer, Warranties and Indemnities

6.1 You and We agree that:

a). The Website, Membership and content is provided on an ‘as is’ basis;
b). You use the Website and Membership at your own risk;
c). You are responsible for maintaining the security of your account and access to the Website and Membership including by maintaining the security of your password and account log in details.

6.2 The information and advice provided during Your Membership is intended to be for educational purposes only and no warranty or condition of any kind (either express or implied), or fitness for a particular purpose or that any result or objective can or will be achieved or attained at all.

6.3 We do not provide any legal, tax, or other professional advice and would advise that you seek expert professional advice before acting on any information provided to You.

6.4 Any success you gain, will be dependent on your own efforts, commitment, motivation and intent to follow through. Under no circumstances, can we guarantee a particular result, whether financial or otherwise. You acknowledge and agree that results may differ from person to person. Each person’s individual success is completely dependent on their background, dedication, drive and motivation to succeed as well as many other additional factors. You acknowledge and agree that when you purchase the Membership or any other program, participate in any coaching or purchase a product and /or service, that results may vary as there are too many variables to guarantee success. Any client reviews, statements or examples advertised or available on our Website or via any content we communicate with you (including any newsletter, social media or other advertising), are merely examples of what can be possible.

6.5 All express or implied warranties, representations, statements, terms and conditions relating to the Terms or its subject matter which are not contained in the Terms are excluded from the Terms to the maximum extent permitted by law.

6.6 By referencing any programs, courses, products or services throughout the Membership, including any processes or other information, this does not constitute or imply Our endorsement, sponsorship or recommendation of the programs courses, products or services.

6.7 You and We agree that:

a). We and Our directors, agents or associates shall not be responsible or liable for any loss or damage resulting from Your Membership, except as expressly permitted by law and as set out in these Terms.
b). You have a number of rights and consumer guarantees under Australian Consumer Law, including that Our services are fit for purpose, provided with acceptable levels of care and skill, and provided within a reasonable time-period.
c). If during Your Membership, We do not meet the guarantees above, please contact Us immediately and provide Us with details and evidence (if possible) of the problem, in accordance with Clause 3.
d). If Our services are confirmed to have a major problem, We will re-supply the services or refund all or part of the Membership Fee (as applicable) to Your original payment method. The applicable refund amount will be determined by the nature of the problem and the degree to which You may have been partially responsible for the problem.
e). We do not offer refunds where You insisted on having the Membership services provided in a way that is contrary to Our advice, failed to clearly explain Your needs to Us or simply changed Your mind.
f). We cannot guarantee and We do not promise any specific results from the Membership.
g). You will indemnify Us against all loss, cost, damage or expense (including Our legal costs and associated costs of investigations and enforcement) directly or indirectly related to Your breach of these Terms.

6.8 Without limiting this clause 6, We will not be liable to You for any liability or claim of any kind arising directly or indirectly (whether under statute, contract, tort, negligence or otherwise) resulting from:

a). the use or inability to use the Membership;
b). statements or conduct of any third party or other Member; or
c). Your reliance on the recommendations and suggestions of any other Member.

7. Confidentiality and Privacy

7.1 Each party agrees that, unless it has the prior written consent of the other party, it will:

a). keep confidential at all times, the Confidential Information of the other party; and
b). ensure that any personnel, advisors, employees or contractors to whom Confidential Information is disclosed, is aware of and complies with this clause.

7.2 However, the obligations of confidentiality outlined in clause 7.1 do not apply to any disclosure that:

a). is for the purpose of performing the Terms or exercising a party’s right under the Terms;
b). is required by applicable law or by law enforcement agencies; or
c). relates to Confidential Information which is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction and without breach of any obligation of confidence.

7.3 For the purposes of this clause 7.1, confidential information in relation to a party means information of a confidential nature including information about its business, financial information, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or suppliers, this may also include: pricing lists or methods, customer or supplier information, financial performance or plans; participation or conduct during coaching or mentoring sessions, participation in any workshops, information relating to concepts, trade secrets, know-how, systems and processes (“Confidential Information”).

Privacy

7.4 When You apply for Your Membership, We will require You to provide Us with certain personal information about You; this may include information about your business, health and financial affairs. Your privacy is extremely important to Us and We take your privacy seriously. We will only use the personal information provided by You to Us strictly for the purposes of providing You with Our Membership services and to market to You with Your consent. Where You wish to withdraw Your consent, You can unsubscribe within the body of any email We send or inform Us via email. We will disclose and deal with Your information in accordance with Our privacy policy which You can access at any time here.

8. Miscellaneous

8.1 You and We agree that We are independent contractors and that the relationship between You and Us does not constitute a partnership, joint venture, agency or the relationship of employer and employee. You must not hold yourself out as being entitled to contract, make any representations or otherwise bind Us.

8.2 The Terms (together with our Privacy Policy, online group rules and disclaimers) constitutes Our entire agreement with You about the subject matter and supersedes all previous agreements, understanding and negotiations, whether oral, written or electronic, in respect to the Website, your use of the Website and the Membership and your use of the Membership.

8.3 The formation, construction, performance and enforcement of the Terms will be in accordance with the laws in force in Victoria. You and We submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

8.4 We reserve the right to change these Terms or to modify Membership benefits or entitlements at any time. If these Terms or the Membership benefits or entitlements are changed, We will provide You with the updated version of the Terms. You may choose whether to accept the updated Terms or to terminate Your Membership.

8.5 Whenever possible, each provision of the Terms will be interpreted in such a manner as to be effective and valid under applicable law, but if any provision of the Terms is held invalid or unenforceable, the remainder of the Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision.

8.6 You cannot assign the Terms or otherwise deal with the benefit of it or a right under it without Our prior written consent. We may assign or novate the Terms or otherwise deal with the benefit of it or right under it without Your consent.

  GOT A QUESTION? Email: hello@taylorrae.com.au
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